Imagine what it would be like if all your emails came through in a single thread 🧵

Hectic, right? 😩

We know from talking to our customers that their busiest Slack channels can sometimes feel like an overwhelming stream of information, questions, and possible issues 🌊

As an engineer or product person trying to triage the feedback, ideas, and bugs, it can make you feel like you're always playing catch-up.

What's the best way to keep on top of issues?

Enter Triage Lanes 🔀

What are Triage Lanes?

They're Slack channels created to make decisions on issues of a certain type.

Connect a Triage Lane channel to an Issue Template, and when an issue is created**, it goes to the Triage Lane!**

The result is issues are moved out of busy channels.

You'll love the reduced amount of noise 🏝

So, how does it work?

Let's take a look at an example of an issue template: 💡 Feature request.

This template has a Triage Lane set up called #feed-feature-requests.